Your shipping and delivery policy provides clear guidance for customers regarding how orders are handled. Here's a concise summary of the key points:
Shipping Method
- Delivery Process: Orders are shipped via airfreight to a local U.S. hub and then delivered by our professional sales and delivery team.
- No Additional Cost: Customers are not charged extra for shipping.
Delivery Time
- Time Frame: Delivery typically takes 7-10 working days.
- Setup and Demonstration: We align delivery times with your schedule and offer product setup and demonstrations at home, taking approximately 30 minutes depending on the order.
Delivery Service Details
- Courier Service Only: Deliveries are exclusively managed by our chosen courier service.
- No Third-Party Deliveries: We do not accept deliveries from other companies.
- Domestic Handling Only: No overseas deliveries are processed.
- No Cancellations After Dispatch: Once an order is dispatched, cancellations are not possible.
Important Notes
- Cancellation Policy: Orders can be canceled if not shipped within one hour of placement. Contact customer service promptly for cancellation.Cancellations are not accepted after dispatch.
- Potential Delays:Deliveries might be delayed due to high order volumes, stock shortages, or around holiday periods.
- Unsuccessful Delivery:If contact can't be made due to unknown address or absence, items will be returned to us.
- Tax and Payment:For credit card payments, we cover any applicable taxes.Online payment cancellations (e.g., credit card) may incur a fee. Contact customer service for refund details.
This detailed policy helps ensure that customers have a clear understanding of the delivery process and what to expect when ordering from your website.
